# routing: one classification call, then one specialised call
message: I was charged twice this month
call 1 | system: Classify the support message. Reply with exactly one wor... | user: I was charged twice this month
call 2 | system: You are a billing specialist. Answer in two sentences an... | user: I was charged twice this month
category: BILLING, fell back: false
message: The connector returns 401 since Monday
call 1 | system: Classify the support message. Reply with exactly one wor... | user: The connector returns 401 since Monday
call 2 | system: You are a support engineer. Answer in two sentences and ... | user: The connector returns 401 since Monday
category: TECHNICAL, fell back: false
message: Do you have an office in Pune?
call 1 | system: Classify the support message. Reply with exactly one wor... | user: Do you have an office in Pune?
call 2 | system: You are a friendly support agent. Answer in two sentence... | user: Do you have an office in Pune?
category: GENERAL, fell back: false