model call count: 2

attempt 1 -- model sent priority "URGENT", not one of Priority's four enum values

first prompt's user message (entity() already bakes the schema in, before any retry):
Customer was charged twice for the same order and wants a refund today.
Your response should be in JSON format.
Do not include any explanations, only provide a RFC8259 compliant JSON response following this format without deviation.
Do not include markdown code blocks in your response.
Remove the ```json markdown from the output.
Here is the JSON Schema instance your output must adhere to:
```{
  "$schema" : "https://json-schema.org/draft/2020-12/schema",
  "type" : "object",
  "properties" : {
    "category" : {
      "type" : "string"
    },
    "priority" : {
      "type" : "string",
      "enum" : [ "LOW", "MEDIUM", "HIGH", "CRITICAL" ]
    },
    "requiresEscalation" : {
      "type" : "boolean"
    },
    "suggestedActions" : {
      "type" : "array",
      "items" : {
        "type" : "string"
      }
    }
  },
  "required" : [ "category", "priority", "requiresEscalation", "suggestedActions" ],
  "additionalProperties" : false
}```


second prompt's user message (the advisor's own contribution is the one appended line):
Customer was charged twice for the same order and wants a refund today.
Output JSON validation failed because of: does not have a value in the enumeration ["LOW", "MEDIUM", "HIGH", "CRITICAL"]
Your response should be in JSON format.
Do not include any explanations, only provide a RFC8259 compliant JSON response following this format without deviation.
Do not include markdown code blocks in your response.
Remove the ```json markdown from the output.
Here is the JSON Schema instance your output must adhere to:
```{
  "$schema" : "https://json-schema.org/draft/2020-12/schema",
  "type" : "object",
  "properties" : {
    "category" : {
      "type" : "string"
    },
    "priority" : {
      "type" : "string",
      "enum" : [ "LOW", "MEDIUM", "HIGH", "CRITICAL" ]
    },
    "requiresEscalation" : {
      "type" : "boolean"
    },
    "suggestedActions" : {
      "type" : "array",
      "items" : {
        "type" : "string"
      }
    }
  },
  "required" : [ "category", "priority", "requiresEscalation", "suggestedActions" ],
  "additionalProperties" : false
}```


attempt 2 -- model sent priority "HIGH", validation passed

final mapped record: TicketTriage[category=billing, priority=HIGH, requiresEscalation=true, suggestedActions=[Refund the duplicate charge]]