# HybridDocumentRetriever inside RetrievalAugmentationAdvisor (top 3 passages per question)


--- what the retriever returns for "Why am I getting E-4116?" ---
score 0.03279  vector rank 1  keyword rank 1  Error E-4116 - Charge already captured. A capture was attemp
score 0.03125  vector rank 4  keyword rank 4  Error E-4111 - Authentication challenge failed. The customer
score 0.02988  vector rank 9  keyword rank 5  Error E-4118 - Payout account not verified. Payouts are bloc

--- the prompt the model received ---
Context information is below.

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Error E-4116 - Charge already captured. A capture was attempted on a charge that has already been captured in full. Fetch the charge first and check its status instead of capturing blindly.
Error E-4111 - Authentication challenge failed. The customer abandoned or failed the 3-D Secure challenge. The payment cannot be completed with this card; offer another payment method.
Error E-4118 - Payout account not verified. Payouts are blocked because the bank account has not passed verification. Confirm the two micro-deposits shown in the dashboard to unlock transfers.
---------------------

Given the context information and no prior knowledge, answer the query.

Follow these rules:

1. If the answer is not in the context, just say that you don't know.
2. Avoid statements like "Based on the context..." or "The provided information...".

Query: Why am I getting E-4116?

Answer:


--- does the answer passage reach the prompt? the 12 exact-code questions, top 3 passages ---
E-4106  vector-only: false hybrid: false  What does error E-4106 mean?
E-4116  vector-only: true  hybrid: true   Why am I getting E-4116?
E-4118  vector-only: false hybrid: true   We see E-4118 in the logs, what should we do?
E-4120  vector-only: true  hybrid: true   Explain E-4120
E-4122  vector-only: false hybrid: true   Support told me to look up E-4122
E-4126  vector-only: true  hybrid: true   What is E-4126?
E-4129  vector-only: false hybrid: true   How do I fix E-4129?
E-4131  vector-only: false hybrid: true   Our service started returning E-4131 this morning
E-4133  vector-only: false hybrid: true   Meaning of E-4133
E-4135  vector-only: true  hybrid: true   Is E-4135 our fault?
E-4138  vector-only: false hybrid: true   What causes E-4138 on the shop floor?
E-4140  vector-only: true  hybrid: true   Customer reports E-4140, is the money safe?
answer passage in the top 3: vector-only 5 of 12, hybrid 11 of 12