# One question, the bi-encoder's top 8, rescored question: A buyer told their bank they never got the item. What now? gold passage: G-04 retrieved id cosine cross-encoder logit 1 G-06 0.446 -7.40 2 G-04 0.440 -8.06 3 E-4117 0.418 -11.08 4 E-4101 0.418 -11.30 5 G-03 0.405 -10.33 6 E-4140 0.403 -9.91 7 G-08 0.399 -9.62 8 G-24 0.391 -9.61 bi-encoder rank of G-04: 2; cross-encoder winner: G-06