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[
{"id": "refund-annual", "question": "How long do I have to request a refund on an annual plan?",
"context": ["Annual plans can be refunded within 30 days of purchase. Monthly plans are not refundable."], "expectedFacts": ["30 days"]},
{"id": "refund-monthly", "question": "Can I get a refund on a monthly plan?",
"context": ["Annual plans can be refunded within 30 days of purchase. Monthly plans are not refundable."], "expectedFacts": ["not refundable"]},
{"id": "storage-pro", "question": "How much storage does the Pro plan include?",
"context": ["The Free plan includes 5 GB of storage. The Pro plan includes 200 GB of storage."], "expectedFacts": ["200 GB"]},
{"id": "support-hours", "question": "When is support open?",
"context": ["Support is available Monday to Friday, 9:00 to 17:00 UTC. Enterprise customers have 24/7 support."], "expectedFacts": ["Monday to Friday"]},
{"id": "sso-plan", "question": "Which plan has SAML single sign-on?",
"context": ["Single sign-on with SAML is available on the Enterprise plan only."], "expectedFacts": ["Enterprise"]},
{"id": "data-region", "question": "Can I move my data to the US after signing up?",
"context": ["Data is stored in the EU region by default. US storage can be selected at account creation and cannot be changed later."], "expectedFacts": ["cannot be changed"]},
{"id": "api-rate-limit", "question": "What happens if I exceed the API rate limit?",
"context": ["The API allows 600 requests per minute per key. Exceeding the limit returns HTTP 429."], "expectedFacts": ["429"]},
{"id": "backup-retention", "question": "How long are Pro backups kept?",
"context": ["Backups are kept for 14 days on the Pro plan and 35 days on the Enterprise plan."], "expectedFacts": ["14 days"]},
{"id": "macos-agent", "question": "Is there a macOS agent?",
"context": ["Acme Cloud supports Linux and Windows agents."], "expectedFacts": ["do not know"]},
{"id": "reset-link", "question": "How long is a password reset link valid?",
"context": ["Password reset links expire after 60 minutes."], "expectedFacts": ["60 minutes"]},
{"id": "extra-seat", "question": "How much does an extra seat cost?",
"context": ["Each Pro plan includes 5 seats. Extra seats cost 8 USD per month."], "expectedFacts": ["8 USD"]},
{"id": "trial-card", "question": "Do I need a credit card for the trial?",
"context": ["The free trial lasts 14 days and does not require a credit card."], "expectedFacts": ["does not require"]}
]